A bespoke operator console for a logistics marketplace. Replaced four legacy tools.
Operators jumped between four legacy tools to dispatch a single shipment. Context was lost at every handoff and onboarding new operators took six weeks.
We shadowed five operators across two depots, mapped the real workflow, and designed a single console where every job lived. We rebuilt the dispatch backend in stages so the team could keep operating.
A unified portal with live map, capacity board, and an action queue. Backend is a single event log; the four legacy systems sync from it.
A self-serve release pipeline for an internal platform team. Reduced incidents 38%.
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